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Campbell & Kennedy selected as one of three companies by at800 to resolve disruption to Freeview from 4G

In July last year, Campbell & Kennedy (C&K) reported that it had been officially appointed by at800 as one of a number of contractors fully trained to resolve any Freeview problems that occurred due to the 4G roll-out. The company has now been appointed as just one of three companies, that at800 are taking forward to assist with any 4G issues and will cover Scotland and Northern Ireland. Both 4G mobile services and digital TV use bands of frequencies. The 800 MHz frequencies used by some 4G services are next to the frequencies used for Freeview. TVs and set-top boxes that receive Freeview may have the TV service blocked by these 4G signals; there is a very small chance this may cause disruption to a viewer’s Freeview service. at800 is an independent organisation created to ensure that all UK viewers continue to receive Freeview when 4G at 800 MHz is activated in their area. at800 is funded by and represents the UK mobile operators licensed to offer 4G mobile services at 800 MHz: EE, Telefónica UK (O2), Three and Vodafone.  Its total budget of £180 million is to run the mitigation scheme until one year after 98% of the UK population can receive 4G at 800 MHz. If a viewer calls at800, it will assess whether the disruption might be due to 4G at 800 MHz.  If so, it will arrange for an at800-accredited installer to visit the viewer’s home. C&K’s fully trained engineers will provide solutions to any households affected by 4G interference in Scotland and Northern Ireland, as well as communal TV systems on behalf of property managers. If 4G at 800 MHz is diagnosed as the cause of any disruption, C&K will fit an at800-approved filter to the TV system. This blocks 4G signals and enables viewers to continue receiving and watching Freeview as normal. If further work is required, C&K engineers are also fully trained to assess what is required and deliver it quickly and effectively. C&K, who are also one of Sky’s main contractors, has been delivering TV and aerial installation services for 60 years and so has the experience and infrastructure to manage this contract. Gerry Kennedy, Managing Director of C&K said, “We are delighted to be one of the three companies selected by at800 to carry out filter installation to those affected by 4G interference. With over 60 years of experience in carrying out aerial and satellite installations I am confident our engineers have the necessary skills to carry out excellent work on behalf of at800.”  Campbell & Kennedy has four divisions in total including electrical contracting services, fire safety services, green energy installation services as well as their digital TV sector (technology solutions). The company, which turns 60 this year, operates nationwide and has a wealth of clients from both the private and public sectors.

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The Evolution of the Connected Home

There is an awful lot of talk at the moment regarding The Connected Home and,…

Freeview and 4G at 800 MHz

Mobile phone operators are now preparing to roll out 4G networks in more UK towns…

The Evolution of the Connected Home

There is an awful lot of talk at the moment regarding The Connected Home and, specifically, its current impact on consumer electronics installation and connectivity and how it is likely to evolve further. Many television reception products now not only receive an off-air signal from an antenna but also require an internet connection to enable full operation.  The retail stores are awash with Smart Televisions and STBs with “Catch Up” television facilities that require an internet connection and most homes are now “broadband enabled” with the ability for their internet ready equipment to be connected to the household broadband router and received streamed video and audio content from an OTT, IPTV or iPlayer source. For all those television installers and engineers out there who remember C&G 224, the typical large screen television installation a couple of decades ago usually involved connecting to a VCR and receiving four or five television channels; back then “Catch Up” TV was when you pressed the fast forward button on a recording that you were watching!  Now, we have to be smarter, not just the televisions. But it isn’t rocket science is it?  We still need a conventional RF signal (for now) to be received by an antenna (for now) to receive the bulk of the signal.  Whether this will be the case for the next couple of decades is a matter of conjecture with the possibility that more content will be streamed via the internet.  It is not inconceivable that at some stage, all content may be received this way. This means that we are likely to see some further, major changes to how we watch television over the next decade and beyond and that we need to develop our skills and knowledge and to be better aware of what is in store; and let’s be clear, where we are at the moment regarding the connected home is likely to be just the beginning!  As things develop further, the consumer (and probably ourselves) may require some distinction and definition between products regarding operability, connectability and installation.    With this in mind the RDI have devised and are proposing that we start to adopt and implement a tiered structure regarding advanced CE products to enable them to fall into one of the following three categories: Connected Home Products, Smart Home Products and Ultra Home Products with proposed definitions for each below; A product that can be part of the Connected Home can be defined as a consumer electronic HD product that has built in internet capability and the ability to digitally communicate with other CE products via a computer network in a hassle free and accessible manner.  This would cover all high definition television viewing products that have network capability including; HD televisions, STBs, games consoles, Bluray players, PVRs etc. A product that can be part of the Smart Home can be thought of as an Innovative, Connected Home product that has advanced capabilities including monitoring, operation and/or control of other networked products, wifi capable and able to seamlessly connect to smart gadgets such as cameras, smartphones, tablets etc.  This would cover products such as; Smart Televisions, 8th generation games consoles (PS4, Xbox One etc), basic home automation systems etc. The final category is only just emerging and really doesn’t need an introduction as the title of Ultra Home Products gives it away!  A product that can be part of the Ultra Home is a Smart Home product that is mega screen, Ultra HD capable and encompasses emerging, future ready technologies.  Typical products obviously include UHD televisions (4K and 8K mega wide screens) and other UHD devices but could also include THX audio systems, advanced automation systems, Telehealthcare and other high-tech, high-spec equipment. These categories are formative at the moment but we want to get the ball rolling as, in a few years time when UHD hits us (and probably many other high tech products!), consumers and installers will have even more products to purchase and install and clarity will be required on the functionality of these products and how to install and operate them.  The last 10 years or so of watching television has been described as a revolution, but it’s not revolution now; it’s evolution!

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Campbell & Kennedy selected as one of three companies by

In July last year, Campbell & Kennedy (C&K) reported that it had been officially appointed…

The Evolution of the Connected Home

There is an awful lot of talk at the moment regarding The Connected Home and,…

Freeview and 4G at 800 MHz

Mobile phone operators are now preparing to roll out 4G networks in more UK towns…

Freeview and 4G at 800 MHz

Mobile phone operators are now preparing to roll out 4G networks in more UK towns and cities to provide super-fast wireless broadband in the coming weeks and months. at800 is the organisation tasked with ensuring viewers continue to receive Freeview when 4G mobile services at 800 MHz are launched. It is sending postcards to households and businesses telling them about the forthcoming mast activation in: Aylesbury, Bucks. Uttlesford, Essex. Viewers are being advised that there is a small chance that they may experience some disruption to television reception when 800 MHz masts go live. However, in those few cases, it can be resolved by fitting an individual or communal filter, which will be provided for free by at800.  If you operate in these areas and get reports of problems with Freeview services, it may be due to mast activation. However, do not assume this to be the case. Based on previous 4G mast activations, at800 are not expecting there to be any significant disruption to Freeview TV services. They advise that if an area does not have masts that are being activated, then 4G at 800 MHz is not able to disrupt television signals. In these instances they are suggesting viewers call Digital UK for help on 08456 50 50 50 If you believe 4G at 800 MHz may be the cause, ask the caller to report the problem to at800 on 0333 31 31 800* or 0808 13 13 800**. They will be asked for the address and postcode of the property where a problem has been reported, the nature of the problem and the time it occurred. If you are responsible for solving a problem on behalf of a property owner, please call at800 directly. Only new 4G services that will roll out at 800 MHz have the potential to cause problems to Freeview reception. at800 has advised that if the viewer has not been contacted directly through the post, or they watch cable or satellite TV, any interference to the Freeview service is unlikely to be due to the 4G masts being activated.For more information, visit http://www.at800.tv

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Campbell & Kennedy selected as one of three companies by

In July last year, Campbell & Kennedy (C&K) reported that it had been officially appointed…

The Evolution of the Connected Home

There is an awful lot of talk at the moment regarding The Connected Home and,…

Freeview and 4G at 800 MHz

Mobile phone operators are now preparing to roll out 4G networks in more UK towns…

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The Registered Digital Institute is the digital installation sectors professional body and trade organisation for the digital sector; Our remit is to represent our growing membership base of sole traders, engineering companies, manufacturers, distributors, retailers and service providers.  The Institutes goal is to ensure that members and affiliates are granted access to the best training and skills development, access to relevant industrial, governmental and regulatory bodies to promote high levels of workmanship, safety and customer support; and to provide relevant services to help promote, develop and grow businesses. 

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